January 29. 2024
FBTC
Accountancy Services has won the Feefo Platinum Trusted
Service Award, an independent seal of excellence, which recognises businesses that
consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to
recognise brands that use the platform to collect verified reviews and receive
exceptional feedback from their customers. The awards are unique because they
truly reflect a business's dedication to providing outstanding customer service
by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's
largest provider of verified reviews, helping brands understand customers by
analysing verified reviews and providing insight into trends, needs and habits. This award celebrates brands that are delivering standards
that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to
businesses that have achieved Gold standards for three consecutive years. To
receive a Gold Trusted Service Award, businesses must have collected at least
50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st
January 2023 and 31st December 2023.
Congratulating FBTC Accountancy Services on winning this year’s award, Tony Wheble, CEO at
Feefo, said: “With customers continuing to build resilience in a time of
economic uncertainty, we’re delighted to showcase thousands of our clients who
are continuing to go above and beyond for each customer.
“The Trusted Service Awards have always been about
recognising companies that go way beyond the norm in customer service and in
turn receive great feedback from delighted customers.
“A particular congratulations to FBTC
Accountancy Services for winning a
Platinum Trusted Service Award by providing great customer service consistently
over a number of years. I look forward to seeing them continue to achieve next
year and beyond.”
About Feefo
Feefo is a leading global
customer reviews and insights platform on a mission to empower its clients to
fully understand how their customers experience their product or
service.
The Feefo suite of
software, combined with its technical solutions expertise, enables its clients
to gain a deeper understanding of customer sentiment, behaviour and
intent, empowering them with insights to make better business decisions and
improve their return on investment. With 96% of customers relying on reviews to
purchase, Feefo also creates trust between consumers and businesses
by adopting a unique approach to only collect verified reviews from real
people.
Please visit: www.feefo.com
