January 19. 2023
FBTC Accountancy Services has won the Feefo Platinum Trusted Service Award, an
independent seal of excellence, which recognises businesses that consistently
deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to
recognise brands that use the platform to collect verified reviews and receive
exceptional feedback from their customers. The awards are unique because they
truly reflect a business's dedication to providing outstanding customer service
by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's
largest provider of verified reviews, helping brands understand customers by
analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near
historic lows due to rising inflation, as well as research from the
Institute of Customer Service revealing that complaints rose to 17.3% in the
second half of 2022, this award celebrates brands that are successfully navigating
tough market conditions to deliver exceptional service.
Feefo has presented Platinum Trusted Service Awards to
businesses that have achieved Gold standard for three consecutive years. To
receive a Gold Trusted Service Award, businesses must have collected at least
50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st
January 2022 and 31st December 2022.
Alan
Gott, FBTC Accountancy Services commented: “We’re
delighted to receive a Platinum Trusted Service Award from Feefo, again.
Keeping our customers happy is our priority so the fact this award is based on
feedback from real customers gives us confidence we are providing an
exceptional level of service. The award also recognises just how hard our staff
have worked under fresh challenges, with both rising inflation and the
cost-of-living crisis affecting both consumers and businesses alike. As we
enter a new year, we will continue to listen, understand and deliver.”
Congratulating FBTC, Tony Wheble, CEO at Feefo,
said: “This year has been a difficult one for so many
businesses. I’m delighted to recognise thousands of our clients that have
overcome various challenges to provide such high levels of customer service and
satisfaction.
“The Trusted Service Awards have always been about
recognising companies that go way beyond the norm in customer service and in
turn receive great feedback from delighted customers.
“A particular congratulations to FBTC for winning a
Platinum Trusted Service Award by providing great customer service consistently
over a number of years. I look forward to seeing them continue to achieve next
year and beyond.”
About Feefo
Feefo is a leading global
customer reviews and insights platform on a mission to empower its clients to
fully understand how their customers experience their product or
service.
The Feefo suite of
software, combined with its technical solutions expertise, enables its clients
to gain a deeper understanding of customer sentiment, behaviour and
intent, empowering them with insights to make better business decisions and
improve their return on investment. With 96% of customers relying on reviews to
purchase, Feefo also creates trust between consumers and businesses
by adopting a unique approach to only collect verified reviews from real
people.
Please visit: www.feefo.com
